Mobilized Media

Refund Policy

Customers who request cancellation at least 48 hours before the scheduled event start time are eligible for a refund of 100% of the eligible ticket or purchase amount, subject to any nonrefundable third-party ticketing or processing fees disclosed at purchase.

For customer-requested cancellations made less than 48 hours before the scheduled event start time, Mobilized Media may retain a 20% late-cancellation charge and refund the remaining eligible amount. No refund is provided after an event has started or for a no-show, except where required by law or by the rules of the ticketing platform used for the purchase.

Approved refunds are returned through the original payment method when possible. We aim to respond to refund requests within three business days.

Event Cancellation or Rescheduling

If Mobilized Media cancels an event, affected customers will be notified using the contact information supplied with the purchase and will be eligible for the remedy required by the applicable ticketing platform and law, including a full refund where required. If an event is rescheduled, the original ticket may remain valid for the new date and any refund option required by the applicable ticketing platform will be honored.

Age Verification & Alcohol Policy

Mobilized Media produces different types of events. Some events are restricted to guests age 21 and older, while other events may permit guests under age 21. The age requirement for each event will be stated on the applicable event listing and ticket page.

Guests are not required to consume alcohol to attend an eligible event. Non-drinkers are welcome. Valid government-issued photo identification may be required for event admission and is strictly required for any guest who receives, possesses, or consumes an alcoholic beverage.

Alcohol will only be provided to guests who are 21 years of age or older and who successfully complete age verification. Purchasing a ticket or beverage option does not constitute proof of age and does not guarantee alcohol service. A guest who cannot provide acceptable proof of age will not receive an alcoholic beverage, even if a beverage option was included with an advance purchase.

At events designated 21+, valid government-issued photo identification may be required for admission. At events open to guests under 21, eligible underage guests and non-drinking guests may participate but may not receive or consume alcoholic beverages. Guests may not purchase, obtain, or provide alcohol for anyone under 21. Age-verification and responsible-service requirements are strictly enforced.

Food, Beverage & Event Add-Ons

When food, beverage, or other add-ons are offered, eligibility and included quantities are shown before checkout. Certain items may be offered only as advance-purchase options. Event-specific restrictions control when and how those items may be redeemed. A prepaid item does not override age, safety, venue, or legal requirements.

Fulfillment

Our primary products are admissions and prepaid event items for in-person events. Physical shipping is not ordinarily required. Electronic tickets and QR credentials should be kept secure and presented when requested. Duplicate, refunded, cancelled, voided, fraudulently obtained, or otherwise invalid credentials may be rejected.

Promotions & Discounts

Promotions, coupons, rebates, credits, and discounts are subject to the conditions displayed with the offer, including any expiration date, eligible event or product, quantity limit, minimum purchase, or other restriction. Promotions have no cash value unless expressly stated and may not be combined unless the offer specifically permits it.

Privacy Policy

Mobilized Media collects information reasonably necessary to process purchases, administer events, provide customer service, prevent fraud, and maintain business records. Payment-card information entered through Stripe Checkout is processed by Stripe. Mobilized Media does not ask customers to send full payment-card numbers by email or social media and does not sell customer payment information. Information may be shared with service providers when necessary to operate an event, process a transaction, prevent fraud, or comply with law.

Terms of Service

By purchasing, customers agree to provide accurate information, comply with event and venue rules, follow applicable age and safety requirements, and use tickets or QR credentials only as authorized. Event details and policies presented at checkout form part of the purchase terms. Mobilized Media may refuse admission, alcohol service, or redemption when a credential is invalid or when service would violate law, venue policy, event rules, or safety requirements.

Charge Questions & Disputes

If you believe a charge is incorrect, contact Mobilized Media promptly so we can investigate. Include the purchaser name, event name, and order or confirmation number when available. Do not send complete payment-card numbers by email.